FAQ
Welcome to the True North Fashions Frequently Asked Questions (FAQ) Page.
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within Canada. For more information, please check our Shipping Policy.
Question #3: Where is True North Fashions located?
Answer: True North Fashions is a Canada-based fashion brand located in Montreal, QC. We proudly offer a curated selection of stylish, high-quality clothing for men and women, with shipping available exclusively within Canada.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return & Refund Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return & Refund Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return & Refund Policy.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@truenorthfashions.com.
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within Canada.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.
Question #13: What is the process for exchanging a product?
Answer: Exchanges are available for items that don’t fit correctly (size or color). For detailed information about product exchanges, please refer to our Return & Refund Policy.
Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website. Once shipped, you’ll receive a tracking number via email.
Question #15: What if the clothing doesn’t fit me?
Answer: We understand sizing can be tricky. If your clothing doesn’t fit, you can exchange it for another size or return it within 30 days. Please check our Size Chart before ordering to help find the best fit.
Question #16: How should I care for my clothing?
Answer: We recommend following the care label instructions on each garment. Most items can be machine washed on a gentle cycle and air-dried. For delicate fabrics, hand washing or dry cleaning may be required.
Contact Information
Store Name: True North Fashions
Address: 5165 Queen Mary Rd - GR-2, Unit #276, Montreal, QC H3W 1X7, Canada
Email: support@truenorthfashions.com
Phone: +15875574864
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.